Click here for the Bill Payment Service Disclosure
Click here for our eStatement Disclosure
This AGREEMENT governs the use of National Bank Online Banking Service and is made and entered into by and between National Bank, where the Account(s) accessed through Online Banking are held, and each person who signs the Bank’s signature card for the Account, or is referenced on the Bank’s records as an owner of the Account. Each customer is jointly and severally liable for all transactions initiated through National Bank Online Banking, including overdrafts, even if the customer did not participate in the transaction which resulted in the overdraft.
National Bank Online Banking is a Bank service accessed through a computer to electronically connect with a database that allows you to view Account balances and transaction information, transfer funds among designated Accounts, and to send electronic mail to the Bank.
The terms and conditions of any deposit account agreement, rules, regulations, schedule, signature card, credit agreement, including any disclosures made pursuant to such agreements, or authority executed by or made available to Customer and any subsequent amendments to any of the foregoing, are incorporated herein by reference.
Some of the transactions permitted under this Agreement are governed by the Electronic Fund Transfers Act and some terms and conditions included in the Agreement are required by this Act.
Please carefully read this entire agreement and keep a copy for your records. By pressing the “I ACCEPT” button, you agree to the terms and conditions as set forth in this Agreement. If you decide not to agree to the terms and conditions, you should exit this site.
National Bank may change the information or products mentioned on this site at any time without notice. Information about products and services are provided for informational purposes only.
While National Bank makes every effort to provide accurate information, it assumes no responsibility for accuracy. Some information provided to you through this website may contain technical or other inaccuracies or omissions, typographical errors, and may become outdated.
Neither National Bank or its affiliates, or any party involved in the creating, producing, or delivering of this site is liable for any direct or indirect, incidental, consequential, punitive or other damages of any kind after accessing this site. National Bank or the service providers will not be responsible for any direct or indirect, special, consequential, economic or other damages arising in any way due to the installation, use, or maintenance of the equipment, software, the online access service, or Internet browser or access software. National Bank is not responsible for any electronic virus or viruses that you may encounter. We encourage all of our customers to scan their computer with a reliable virus protection product to detect and remove any viruses.
“We,” “Us,” “Our,” “Bank” – refers to the financial institution – National Bank and its branches and any agent, designee or assignee the National Bank may involve in Online Banking.
“You” and “Your” – refers to account holder(s) and anyone else with the authority to deposit, withdraw, or exercise control over the funds in the account.
“Account” or “Accounts” – refers to your accounts at National Bank.
“Business Day Cutoff” – If you make a deposit before 5:00 P.M. on a business day that we are open, we will consider that day to the day of your deposit. However, if you make a deposit after 5:00 P.M. or on a day we are not open, we will consider that the deposit was made on the next business day we are open.
Fees for Online Banking Service
National Bank offers the benefits and convenience of its Online Banking and Bill Pay services to you free of charge. However, in order to cover expenses charged to us by our Bill Pay vendor, when a Bill Payment is returned for nonsufficient funds to our Bill Pay vendor, a $20.00 per item fee will be assessed against your checking account. This will be in addition to the customary charge of $35.00 for the nonsufficient funds handling charge.
Other normal fees and charges will be assessed at the rates published in National Bank’s fee schedule.
These fees are subject to change. National Bank will notify you in writing regarding any fee changes at least thirty (30) days in advance of the effective date of these changes.
Access to Online Banking
You may access the National Bank Online Banking service 24 hours a day, 7 days a week. To access the Online Banking service, you must have an account at National Bank, access to Internet service, an email address, an Access ID and a Password. Online Banking can only be used to access National Bank accounts in which you are designated as an account owner or signer. Access to your accounts through Online Banking will be based upon the identification of users and authority levels specified in your Account Agreement. If the accounts are jointly held, you agree that access to the information and all transactions initiated by the use of your Access ID and Password are authorized unless we have been notified to cancel the service. We undertake no obligation to monitor transactions through Online Banking or Bill Pay to determine that they are made on behalf of the accountholder.
The National Bank website requires a personal computer with access to the Internet. Customers will need a browser such as Internet Explorer 10.0 (or later) from Microsoft Corporation, with 128-bit encryption. The browser must be configured to accept cookies. For the best view, set the screen resolution to 1024 X 768 pixels.
All electronic communications that we receive from you on the National Bank website will be deemed valid, authentic, and binding obligations. You agree that these electronic communications will be the same as your written and signed paper communications, and shall be deemed for all purposes to have been signed and to constitute an original when printed from electronic files or records established and maintained in the normal course of business. You agree that electronic copies of communications are valid and you will not contest the validity of transactions.
Use of Your Access ID and Password
You agree to keep your Access ID and Password confidential to prevent unauthorized access to your account. We recommend that you memorize your Access ID and Password. You agree to not give your Access ID and Password to any unauthorized persons. Your password should not be associated with any commonly known personal identification, such as social security numbers, address, date of birth, or names of children, and should not be written down. In addition, you must make sure that no one is physically watching when you enter your password. If you are logged into the service, be sure to log off of the service and exit the browser when you leave the computer unattended. Your session will be automatically terminated after 20-minutes of inactivity. You agree to assume responsibility for all transactions up to the limits allowed by applicable law.
Password Guidelines: Passwords are the key to each Customer having a secure passage to their financial records Passwords are created by the Customer and temporary passwords issued by the financial institution are issued in an expired state, so the Customer will be required to change any passwords provided by National Bank.
* National Bank controls the minimum and maximum length of passwords. The shortest minimum allowed is 8 characters, and the longest maximum is 17 characters.
* We require passwords to contain at least one (1) upper case letter, one (1) lower case letter, one (1) symbol, and one (1) numeric character.
*Password cannot contain any variation of the word “Fiserv”.
*Password cannot contain any variation of the word “password”.
*Password cannot contain any variation of the Access ID.
* The Financial Institution DOES NOT have access to the Customer’s personal password. The Customer Assistance Call Center of National Bank has the ability to issue a new password in the event that a Customer has forgotten their current password or has been locked out due to three (3) invalid login attempts. As with the initial password, any password issued by the financial institution must be changed by the Customer at the next login.
Tell us AT ONCE if you believe your password has been lost, stolen or compromised. Telephoning is the best way of keeping your losses down. You could lose all the money in your account (plus your maximum limit from an overdraft line of credit or your overdraft privilege). If you tell us within 2 business days after you learn of the loss or theft, you can lose no more than $50.00 if someone used your password without your permission.
If you do NOT tell us within two business days after you learn of the loss or theft of your password, and we can prove we could have stopped someone from using your password without your permission if you had told us, you could lose as much as $500.00.
Also, if your statement shows transfers or bill payments that you did not make, tell us AT ONCE. If you do not tell us within 60-days after the statement was mailed to you, you may not get back any money you lost after the 60-days if we can prove that we could have stopped someone from taking the money if you had told us in a timely manner.
If a good reason (such as a long trip or hospital stay) kept you from telling us, we will extend the time periods.
Contact us in the event of unauthorized transfer or bill payment. If you believe your password has been lost or stolen, that someone has transferred or may transfer money from your account without your permission, or that someone has made a bill payment from your account without your permission, call us immediately.
Error Resolution Notice
Telephone us at 540-951-6234 or 800-552-4123 or write to us at National Bank, PO Box 90002, Blacksburg, Virginia 24062, or email us at email@example.com as soon as you can, if you think your statement is wrong or if you need more information about a transfer or bill payment listed on the statement. We must hear from you no later than sixty (60) days after we sent the FIRST statement on which the problem or error appeared.
1. Tell us your name and account number (if any).
2. Describe the error or the transfer you are unsure about, and explain as clearly as you can why you believe it is an error or why you need more information.
3. Tell us the dollar amount of the suspected error.
If you tell us orally, we may require that you send us your complaint or question in writing within 10 business days.
We will determine whether an error occurred within 10 business days (20 business days if the transfer or bill payment involved a new account) after we hear from you and will correct any error promptly. If we need more time, however, we may take up to 45 days (90 days if the transfer or bill payment involved a new account) to investigate your complaint or question. If we decide to do this, we will credit your account within 10 business days (20 business days if the transfer or bill payment involved a new account) for the amount you think is in error, so that you will have the use of the money during the time it takes us to complete our investigation. If we ask you to put your complaint or question in writing and we do not receive it within 10 business days, we may not credit your account. Your account is considered a new account for the first 30 days after the first deposit is made, unless you already have an established account with us before this account is opened.
We will tell you the results within three business days after completing our investigation. If we decide that there was no error, we will send you a written explanation. You may ask for copies of the documents that we used in our investigation.
Please examine your statement promptly and immediately advise us of any errors. If no error is reported within sixty (60) days, the statement will be considered correct.
You will continue to receive your regular paper account statement unless you sign up to receive eStatements. To enroll in eStatements, log onto Internet Banking, click on “User Options”, and follow the prompts.
You can obtain the following information:
* Balance information on all deposit and loan accounts, loan payment amounts, payment due dates, and certificates of deposit maturity dates.
* Review transactions on your accounts for current and previous statement cycles.
* Export your statement information into Quicken, Quick Books or Microsoft Money personal financial management software.
Stop Payment Against a Check or Other Item.
A stop payment request against a check or other item payable from your Account will be effective if we receive the order at such time and in such manner as to afford us a reasonable opportunity to act upon the order. A stop payment order against a check or other item payable from your Account is effective for six (6) months, but it lapses after fourteen (14) calendar days if the original order was oral and was not confirmed in writing within that period. A stop payment order against a check or other item payable from your Account may be renewed for additional six (6) month periods if renewed during a period within which the stop payment order is effective.
Stop Payment Against an ACH/EFT.
A stop payment order against an ACH/EFT may be honored if received at least three (3) banking days before the scheduled date of the transfer. If we honor a stop payment request against an ACH/EFT received on or within three (3) banking days of the scheduled transfer, we do so without any liability or responsibility to any party having any interest in the entry. A stop payment order against an ACH/EFT is effective until the earlier of: (i) you withdraw the stop payment order, or (ii) the debit entry is returned, or, where a stop payment order is applied to more than one debit entry under a specific authorization involving a specific party, all such debit entries are returned. We may require you to provide us written confirmation of a verbal stop order request against an ACH/EFT within fourteen (14) calendar days. Additionally, if you request us to stop all future payments pursuant to a specific ACH/EFT authorization involving a particular party, we may require you to confirm in writing that you have revoked such authorization.
All stop payment order requests will require you to provide the date, the amount, and the number of the item or authorization, together with the name of the payee. If you give us incorrect information, we will not be liable for failing to stop payment on the item or authorization. Our acceptance of a stop payment order will not constitute a representation that the item or authorization has not already been paid or that we have a reasonable opportunity to act upon the order. You may not stop payment on an official, certified, cashier's, or teller's check issued by us, or request us to stop payment if we have otherwise become accountable for the item or authorization. In addition, you may not stop payment on checks governed by a separate agreement, such as a check guaranty agreement. Further you may not stop payment on an item or authorization after acceptance of the same by us.
You may make the following types of funds transfers:
* Transfer funds from checking to checking.
* Transfer funds from checking to savings.
* Transfer funds from savings to savings.
* Transfer funds from savings to checking.
* Make payments from checking to loan accounts or overdraft protection demand deposit loan accounts.
* Make payments from savings to loan accounts or overdraft protection demand deposit loan accounts.
* Transfer available funds from equity lines and lines of credit to checking and savings accounts.
* You may make arrangements for one time, on demand transfers or loan payments or make scheduled transfers to occur in the future or on a recurring basis.
Money Market and Savings Deposit Accounts – You may make no more than six (6) transfers and withdrawals, or a combination of such transfers and withdrawals, per calendar month or statement cycle (or similar period) of at least four (4) weeks, to another of your accounts (including a transaction account) with us or to a third party by means of a preauthorized or automatic transfer, or telephonic (including data transmission) agreement, order or instruction, or by check, draft, debit card, or similar order made by you and payable to third parties. These limitations are defined by federal regulations, and we are required to take action if you exceed the number of transfers or withdrawals allowed.
Transfers and payments made after 5:00 p.m. will not be credited until the next business day.
You will be provided a confirmation number with each transfer. Please write down this number when you receive it. It helps us resolve any questions you may have concerning your transactions.
It is our responsibility to process all transfers and bill payments properly initiated through the Online Banking service in accordance with this Agreement. We will use our best efforts to comply with your instructions promptly and properly. However, National Bank shall incur no liability if we are unable to complete any requests, payments or transfers initiated by you because:
1. You have failed to provide the correct Access ID or Password.
2. Through no fault of the Bank, you do not have sufficient funds available in your account.
3. A legal order directs us to prohibit withdrawals from your account(s).
4. Your account has been closed or a hold has been placed on your account.
5. You, or anyone you allow, commits any fraud or violates any law or regulations.
6. The equipment, phone lines, or computer systems were not working properly or were temporarily unavailable.
7. You have not properly followed the instructions for operating the software or equipment, or for initiating a transfer or bill payment.
8. You have not given complete, correct, and current instructions on how to make a transfer or bill payment.
9. You do not authorize a bill payment soon enough for your payment to be made and properly credited by the payee by the time it is due.
10. You have not provided the correct name, address, phone number, or account number for the payee.
11. A timely bill payment is made, but the payee nevertheless does not credit your payment promptly after receipt.
12. Circumstances beyond our control (e.g., fire, flood, power outage, equipment or technical failure or breakdown) prevent the transaction despite reasonable precautions that we have taken.
13. You default under any agreement with us, or if you terminate this Agreement.
There may be other exceptions not specifically stated in this Agreement with you.
The account balances shown on Online Banking may not reflect your balance due to deposits that may be in progress, outstanding checks or other withdrawals, payments or charges. A transfer request may not result in immediate availability because of the time required to process the request. The balance will show the most current as of date.
The TransferNow Service enables you to transfer funds: (i) between your Accounts that you maintain with us; and (ii) between your Account(s) that you maintain with us and your Account(s) that are maintained by other financial institutions. a. Definitions. "Account" means a checking, money market or savings accounts. "Recipient Account" is the account to which your funds will be credited. "Sender" means the Transaction Account holder initiating a transfer through the TransferNow Service. "Transaction Account" is the Account from which your funds will be debited, your TransferNow Service fees will be automatically debited, or to which funds will be returned. "Transfer Instruction" is the information provided by you to the TransferNow Service for a transfer of funds to a Recipient Account. b. Transfer Authorization and Processing. You represent and warrant that you are the sole owner or joint tenant of the Transaction Account and the Recipient Account and that you have all necessary legal right, power and authority to transfer funds from the Transaction Account to the Recipient Account. Further, you represent and warrant that the Recipient Account is located in the United States. When we receive a Transfer Instruction from you, you authorize us to debit your Transaction Account and remit funds on your behalf to the Recipient Account designated by you and to debit one of your Accounts. You also authorize us to reverse a transfer from your Recipient Account if the debit is returned from the Transaction Account for any reason, including but not limited to nonsufficient funds. c. Transfer Methods and Amounts. We may, at our sole discretion, impose limits on the amount of money you can transfer through our TransferNow Service. We also reserve the right to select the method in which to transfer funds on your behalf, and the method to return funds to you in the event that the Recipient Account is closed or otherwise unavailable to us. d. Transfer Cancellation Requests and Refused Transfers. You may cancel a transfer at any time until it begins processing. We will, to the extent permitted by law, make reasonable attempts to return any unclaimed, refused, refunded, prohibited, or denied transfer to your Transaction Account. Stop Payment Requests. If you as a Sender desire to stop any transfer that has already been processed, you must contact us. Although we will make a reasonable effort to accommodate your request, we will have no liability for failing to do so. We may also require you to present your request in writing within fourteen (14) days. The charge for each request will be the current charge for such service as set out in the applicable fee schedule. f. Your Responsibilities for Accurate Information. Your enrollment in TransferNow Service may not be fulfilled if we cannot verify your identity or other necessary information It is your responsibility to ensure the accuracy of any information that you enter into the TransferNow Service, and for informing us as soon as possible if you become aware that this information is inaccurate. You may not use a P.O. Box as a postal address. We will make a reasonable effort to stop or recover a transfer made to the wrong Recipient Account once informed, but we do not guarantee such recovery and will bear no responsibility or liability for damages resulting from incorrect information entered by you. We will use reasonable efforts to make all your transfers properly. However, we shall incur no liability if we are unable to complete any transfers initiated by you because of the existence of any one or more of the following circumstances: i. If, through no fault of ours, the Transaction Account does not contain sufficient funds to complete the transfer or the transfer would exceed the credit limit of your overdraft account; ii. The TransferNow Service is not working properly and you know or have been advised by us about the malfunction before you execute the transaction; iii. The transfer is refused; iv. You as a Sender have not provided us with the correct information, including but not limited to the correct Transaction Account or Recipient Account information; and/or, v. Circumstances beyond our control (such as, but not limited to, fire, flood, network or system down time, issues with the financial institution(s), or interference from an outside force) prevent the proper execution of the transfer and we have taken reasonable precautions to avoid those circumstances. g. Failed Or Returned Transfers. In using the TransferNow Service, you are requesting us to make transfers for you from your Transaction Account. If we are unable to complete the transfer for any reason associated with your Transaction Account (for example, there are insufficient funds in your Transaction Account to cover the transaction), the transfer may not be completed. In some instances, you will receive a return notice from us. In each such case, you agree that: (a) You will reimburse us immediately upon demand the transfer amount that has been returned to us; (b) For any amount not reimbursed to us within fifteen (15) days of the initial notification, a late charge equal to one and a half percent (1.5%) monthly interest or the legal maximum, whichever rate is lower, for any unpaid amounts may be imposed; (c) You may be assessed a fee by us if the transfer is returned because you have insufficient funds in your Transaction Account to cover the requested transfer or if we cannot otherwise collect the funds from you; the fee amount will be as set forth in your fee schedule from us or your Account agreement with us. You hereby authorize us to deduct these amounts from your designated Transaction Account by ACH debit; (d) You will reimburse us for any fees or costs we or they incur in attempting to collect the amount of the return from you; and, (e) We are authorized to report the facts concerning the return to any credit reporting agency. h. Refused Transfers. We reserve the right to refuse any transfer to a Recipient Account. We will notify you promptly if we decide to refuse to transfer funds to a Recipient Account. This notification is not required if you attempt to make a prohibited transfer under this Agreement. i. Returned Transfers. In using the TransferNow Service, you understand transfers may be returned for various reasons such as, but not limited to, Recipient Account number is not valid. We will use reasonable efforts to research and correct the transfer to the intended Recipient Account or void the transfer and credit your Transaction Account. You may receive notification from us. j. Service Providers. We are offering you the TransferNow Service through one or more service providers with whom we have contracted some or all of the service on our behalf. You agree that we have the right under this Agreement to delegate to our service providers certain rights and performance obligations that we have under this Agreement, and that our service providers will be intended third party beneficiaries of this Agreement and will be entitled to the applicable rights and protections that this Agreement provides to us.
Cancellation of Online Banking
Your Online Banking service could be cancelled at any time by National Bank without prior notice due to insufficient funds in an account or other circumstances that may create an unexpected liability to us.
If you send National Bank an electronic mail message, National Bank will be deemed to have received it on the following business day. National Bank will have a reasonable time to act on your e-mail.
You should not rely on electronic mail if you need to communicate with National Bank immediately (e.g., if you need to report an unauthorized transaction from one of your accounts, or if you need to stop a payment that is scheduled to occur). You should call us at 540-951-6234 or 800-552-4123 or stop by one of our locations.
In addition to this Agreement, you and National Bank agree to be bound by and comply with the requirements of the agreements applicable to each of your Online Accounts. Your use of the Online Banking service is your acknowledgement that you have received these agreements and intend to be bound by them. You should review other disclosures received by you when you opened your accounts at National Bank, including the charges or fees that may be imposed for stop payment orders, overdraft charges, etc.
Modifications to this Agreement
National Bank may modify the terms and conditions applicable to the Online Banking Service from time to time upon mailing or delivering a notice of the modifications to you at the address shown on our account records, and the revised terms and conditions shall be effective at the earliest date allowed by applicable law. We reserve the right to terminate this Agreement and your use of the Online Banking service in whole or part at any time without prior notice.
We may terminate this Agreement and your use of Online Banking services at any time without cause of prior notice. This Agreement and your use of the available Internet services will be terminated automatically if your account(s) are closed or access to your accounts is restricted for any reasons. The Bank reserves the right to terminate this Agreement if the service, including Bill Pay, is not used for a period of six months. This Agreement and your use of Online Banking services may be terminated at any time without prior notice due to insufficient funds in one of your accounts. After termination on such basis, you may again enroll once sufficient funds are available in your accounts to cover any fees and other pending transfers or debits. We reserve the right to temporarily suspend Online Banking services in situations deemed appropriate by us, in our sole and absolute discretion, including when we believe a breach of system security has occurred or is being attempted. We may consider repeated incorrect attempts to enter your Access ID or Password as an indication of attempted security breach. Termination of the services does not affect your obligations under this Agreement with respect to occurrences before termination.
To cancel the Online Banking service, you must notify National Bank and provide your name, address, and the effective date to stop the service. You may notify us by one of the following methods:
1. By initiating a customer inquiry through our Website Contact Us.
2. By calling us at 540-951-6234 or 800-552-4123, 8:00 A.M. to 6:00 P.M. (Eastern Time) Monday through Friday, or 9:00 A.M. to 12:00 P.M. on Saturdays.
3. By writing a letter and either sending it to the following address or giving it to a Personal Banker at any Bank location:
National Bank of Blacksburg
Attention: Online Banking Service
PO Box 90002
Blacksburg, VA 24062
This Agreement shall be governed by and construed in accordance with all applicable federal laws and all applicable substantive laws of the Commonwealth of Virginia.
Accepting the Terms and Conditions of this Agreement